Returns & Exchanges
Storivella / Customer Care
Returns & Exchanges
If something about your order is not right, our team is here to help you review the next step. Return and exchange eligibility can depend on the item, its condition, and the circumstances of the order, so please contact Storivella before sending anything back.
Start with a quick review of your order.
Before arranging a return or exchange, share the relevant order information with our customer care team so the request can be reviewed and the correct instructions can be provided.
Contact us before returning an item.
Please reach out with your order details and a brief description of what you would like help with. This allows our team to review the request before anything is sent back.
We confirm the appropriate next step.
Return or exchange eligibility can vary according to the item, its current condition and the circumstances of the request. Our team will explain the available option after review.
Follow the return details provided.
If a return is approved, use the instructions supplied by Storivella. Please do not send products to an address without first receiving the applicable return guidance.
Return Process
A clear path from request to resolution.
Keeping the process straightforward helps protect your order information and makes it easier for our team to understand what happened.
Tell us about the order.
Contact Storivella with the identifying order information available to you, the item involved, and a concise description of the reason for your request.
Keep the item and packaging together.
Until the request has been reviewed, keep the product, included parts, accessories and relevant packaging together whenever possible.
Wait for return guidance.
Do not send an item back before receiving instructions. The support team will confirm whether a return or exchange is available and explain the applicable next step.
Pack approved returns securely.
If you are instructed to return an item, package it carefully so the product and its included components remain protected during transit.
Complete the review.
Once the applicable return has been received and reviewed, our customer care team will communicate the outcome and any relevant refund or exchange details.
Product Condition
Keep the item in reviewable condition.
The condition of a product can affect whether a return or exchange can be accepted. Until your request has been reviewed, handle the item carefully and keep its related components together.
Helpful details to have ready.
Providing clear information at the beginning helps our team review your request without unnecessary back-and-forth.
Your identifying order information
Include the order information available to you so our team can locate and review the correct purchase.
The item involved
Tell us which storage or organization product the request concerns, especially when an order contains multiple items.
A clear description
Briefly explain whether the request relates to condition, an incorrect item, an incomplete order, or another concern.
Relevant supporting details
If there is visible damage or another physical issue, explain what you observed so the customer care team can assess the situation accurately.
Important Notes
What to know before sending anything back.
These guidelines help prevent avoidable delays and ensure that each request is handled using the instructions that apply to that order.
Return authorization
Contact Storivella before shipping an item. A package sent without prior review may not follow the correct return process for the order.
Return shipping
Any applicable return-shipping responsibility, shipping instructions or related costs will be communicated as part of the approved return guidance.
Exchanges
Exchange availability is reviewed with the request. If the exact requested replacement cannot be provided, our team will explain the available options.
Refund review
Where a refund is applicable, the relevant refund details will be communicated after the return and order circumstances have been reviewed.
Damaged or incorrect items
If your order arrives damaged, incomplete or different from what you expected to receive, contact customer care with a description of the issue before discarding packaging or returning the product.
Original shipping time
Storivella's standard shipping information is 3–5 business days. This shipping timeframe is separate from the review of a return, exchange or refund request.
Returns & Exchanges FAQ
A few useful answers.
If your situation is not covered below, contact Storivella directly so the team can review the order details with you.
Should I send my item back immediately?
No. Please contact Storivella first. Our team will review the request and provide the applicable instructions if a return is approved.
What information should I include when I contact support?
Include the identifying order information available to you, the item involved, and a clear description of the reason for your return or exchange request.
What if my item arrived damaged?
Contact our customer care team and explain the damage you observed. Keep the item, included parts and relevant packaging together while the request is reviewed.
What if I received the wrong item?
Contact Storivella before returning it. Tell us what you received and which order item the issue relates to so the team can review the correct next step.
Can I request an exchange?
You can contact customer care to request an exchange review. Availability and the appropriate resolution will be confirmed after the item and order details have been assessed.
When will I know whether a refund is available?
Refund eligibility depends on the circumstances of the order and return. If a refund applies, the support team will communicate the relevant details after review.
Who should I contact for help?
You can contact Storivella customer care at info@storivella.lat or call 9494967027.
Need Help With An Order?
Start with our customer care team.
Share your order details and tell us what happened. Storivella will review the request and help clarify the appropriate next step for your return or exchange.
835 Northbrook Dr, Davenport IA 52806
3–5 business days